Refund Policy
Last Updated: June 4, 2026 · We aim to be fair and transparent
At FIFAIPTVShop.com, we want you to be completely satisfied with your FIFA streaming service. We offer a free trial specifically so you can test our service before committing to a paid subscription. Please read this policy carefully before purchasing.
1. Overview
Due to the digital nature of our FIFA streaming service, all subscriptions are generally non-refundable once the service has been activated and delivered. However, we evaluate refund requests on a case-by-case basis and aim to resolve all issues fairly.
We strongly encourage all new subscribers to take advantage of our free FIFA streaming trial to test service quality, device compatibility, and channel availability before purchasing a paid subscription plan.
2. Free Trial Policy
✅ We offer a FREE trial — no credit card required. This allows you to test our FIFA streaming service including stream quality, channel availability, and device compatibility before making any payment.
We strongly recommend using the free trial before subscribing to eliminate the need for refund requests. Contact us via WhatsApp or email to activate your free trial.
3. Eligible Refund Situations
We may issue a refund in the following circumstances:
- Service never activated: You paid but your subscription was never set up or delivered within 24 hours and you did not receive support resolution.
- Duplicate payment: You were charged more than once for the same subscription period.
- Sustained technical failure: Our service experienced a prolonged outage (48+ hours) that rendered the FIFA streaming service completely unusable, and we were unable to resolve it.
- Billing error: You were charged an incorrect amount different from the agreed subscription price.
All eligible refund requests must be submitted within 7 days of the issue occurring.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- You changed your mind after the service was activated and delivered
- You did not use the service during the subscription period
- Temporary or partial service interruptions that were resolved within 48 hours
- Incompatibility with your specific device or internet speed (test during free trial)
- You violated our Terms of Service (account sharing, re-streaming, etc.)
- You purchased a subscription after already using a free trial of the same service
- Partial months or unused days remaining on a cancelled subscription
- Requests submitted more than 7 days after the issue occurred
⚠️ Please note: We provide a free trial specifically to avoid situations where you are unhappy with the service quality. If you have concerns, please test using the trial first.
5. Refund Eligibility Summary
| Situation |
Eligibility |
| Service never activated / delivered | ✓ Eligible |
| Duplicate / double charge | ✓ Eligible |
| Billing error (wrong amount charged) | ✓ Eligible |
| 48+ hour full service outage unresolved | ~ Case by Case |
| Changed mind after activation | ✗ Not Eligible |
| Device incompatibility | ✗ Not Eligible |
| Unused subscription period | ✗ Not Eligible |
| Terms of Service violation | ✗ Not Eligible |
| Request after 7-day window | ✗ Not Eligible |
6. How to Request a Refund
To submit a refund request, please contact us within 7 days of the issue with the following information:
- Your full name and the email address / WhatsApp number used to subscribe
- Your subscription plan and the date of payment
- A clear description of the issue you experienced
- Any screenshots or evidence supporting your request (e.g. error messages, payment receipts)
Submit your request via:
We review all requests and aim to respond within 48 hours.
7. Processing Time
Approved refunds will be processed within 5–10 business days. The time for the funds to appear in your account may vary depending on your payment method and financial institution.
We will notify you via WhatsApp or email once your refund has been processed.
8. Chargebacks
We strongly advise against initiating a chargeback without contacting us first. Filing an unjustified chargeback will result in:
- Immediate and permanent suspension of your FIFA streaming account
- You being blacklisted from future subscriptions
- Potential dispute filing with your payment provider
If you have a legitimate billing concern, please contact us directly — we are always happy to resolve issues fairly and promptly.